{"id":1952,"date":"2023-05-06T10:26:58","date_gmt":"2023-05-06T10:26:58","guid":{"rendered":"https:\/\/eiffelcroisieres.com\/faq\/"},"modified":"2024-08-02T11:19:43","modified_gmt":"2024-08-02T11:19:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/eiffelcroisieres.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row css=”.vc_custom_1685602116191{background-image: url(http:\/\/eiffelcroisieres.com\/wp-content\/uploads\/2023\/06\/AdobeStock_246050258-scaled.jpeg?id=1716) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”dp-faq-header-sec banner-title-black”][vc_column][vc_custom_heading text=”Questions \/ Answers” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes” el_class=”banner-title-black”][vc_row_inner el_class=”dp-faq-filter-sec”][vc_column_inner][vc_raw_html]PGRpdiBjbGFzcz0iZHAtZmFxLXNlYXJjaCI+PGxhYmVsPjxpbnB1dCBjbGFzcz0iZHAtZmFxLXNlYXJjaC1pbnB1dCIgcGxhY2Vob2xkZXI9IkFzayB5b3VyIHF1ZXN0aW9uIiB0eXBlPSJ0ZXh0IiBuYW1lPSJkcC1mYXEtc2VhcmNoIiBpZD0iZHAtZmFxLXNlYXJjaCI+PC9sYWJlbD48L2Rpdj4=[\/vc_raw_html][vc_btn title=”Find an answer” style=”flat” color=”orange” align=”center” css_animation=”fadeInUp” link=”url:%23dp-faq-accordion|” el_class=”dp-btn-gold dp-faq-search-btn”][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=”dp-faq-btns-sec”][vc_column_inner][vc_btn title=”Preparing your cruise” style=”outline” color=”default” i_icon_fontawesome=”far fa-flag” add_icon=”true” el_class=”dp-faq-btn dp-filter-flag” link=”url:%23dp-acc-sec|”][vc_btn title=”Cruise information” style=”outline” color=”default” i_icon_fontawesome=”fas fa-ship” add_icon=”true” el_class=”dp-faq-btn dp-filter-boat” link=”url:%23dp-acc-sec|”][vc_btn title=”Reservations & Gift vouchers” style=”outline” color=”default” i_icon_fontawesome=”fas fa-ticket-alt” add_icon=”true” el_class=”dp-faq-btn dp-filter-ticket” link=”url:%23dp-acc-sec|”][vc_btn title=”Join the cruise” style=”outline” color=”default” i_icon_fontawesome=”fas fa-map-marked-alt” add_icon=”true” el_class=”dp-faq-btn dp-filter-map” link=”url:%23dp-acc-sec|”][vc_btn title=”Passenger guide” style=”outline” color=”default” i_icon_fontawesome=”fas fa-book-open” add_icon=”true” el_class=”dp-faq-btn dp-filter-book” link=”url:%23dp-acc-sec|”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”dp-faq-content-sec” el_id=”dp-faq-content-sec”][vc_column][vc_row_inner el_class=”dp-common-sec”][vc_column_inner][vc_custom_heading text=”Cruise informations” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=”dp-acc-sec” el_id=”dp-acc-sec”][vc_column_inner][vc_tta_accordion section_title_tag=”h2″ style=”outline” shape=”square” color=”black” spacing=”10″ gap=”10″ c_position=”right” active_section=”1″ css_animation=”fadeInUp” no_fill=”true” collapsible_all=”true” el_class=”dp-acc-content dp-faq-accordion” el_id=”dp-faq-accordion”][vc_tta_section title=”Do I need to make a reservation?” tab_id=”1681895690462-af55506b-a6ce16819578975451683429151300″ el_class=”dp-filter-flag”][vc_column_text]Reservations must be made online via our website, by telephone on 01 56 89 88 98 or by e-mail at reservation@eiffelcroisieres.com.
\nCustomer service is open all week from 10am to 7pm. This will allow you to check the availability of the cruise on the date you want. Thanks to your reservation, Eiffel Croisi\u00e8res can guarantee you the best possible welcome aboard our restaurant boats.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is menu selection compulsory? Do you have a vegetarian menu?” tab_id=”1683437836774-93818f98-eafa” el_class=”dp-filter-boat”][vc_column_text]Eiffel Croisi\u00e8res’ Chef concocts seasonal menus using fresh produce for all cruises. By choosing your menu in advance, you’ll enable him to prepare your meal on board in the best possible way. In the Prestige menu, the seafood platter must be chosen in advance to guarantee it for the cruise.<\/p>\n

You can also let us know your preferences, such as the vegetarian or children’s menu, and any allergies or intolerances we need to take into account for you or your guests during the meal.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you have any comments on Paris monuments?” tab_id=”1683437836355-604cc891-cc01″ el_class=”dp-filter-book”][vc_column_text]On board the boat, you’ll be able to use a QR code to download onto your phone a description of the monuments you’ll be able to visit during the cruise. The description is available in English and French.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What time should I arrive?” tab_id=”1683437835819-796f3f73-3f25″ el_class=”dp-filter-map”][vc_column_text]We advise you to arrive at the boarding time indicated in the confirmation e-mail or on our website. You’ll have immediate access to the boat and be able to enjoy your cruise to the full.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you have a parking lot nearby?” tab_id=”1683437835125-23e10067-2e17″ el_class=”dp-filter-map”][vc_column_text]Several parking lots open to the public are available close to our embarkations. You’ll find their addresses in the practical information section.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you have access for people with reduced mobility?” tab_id=”1683437812947-408d1777-bb33″ el_class=”dp-filter-flag”][vc_column_text]We invite you to contact our customer service department, available all week between 10am and 7pm on 01 56 89 88 98, to answer this question.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you accept children under 3 and strollers?” tab_id=”1683437812452-63fcb9a1-89a9″][vc_column_text]We invite you to contact our customer service department, available all week between 10am and 7pm on 01 56 89 88 98, to answer this question.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is smoking allowed on board?” tab_id=”1683437811938-223edfc3-4f7a” el_class=”dp-filter-book”][vc_column_text]Our boats feature outdoor terraces where you can smoke freely. Smoking is not permitted on the boat.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there a dress code?” tab_id=”1683437811322-9cb73446-21e3″ el_class=”dp-filter-book”][vc_column_text]Proper attire is required to board Eiffel Croisi\u00e8res boats. Should you fail to do so, our staff may refuse you boarding.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you accept pets?” tab_id=”1683437809309-ef2b9dc9-8b18″ el_class=”dp-filter-flag”][vc_column_text]For reasons of hygiene, pets are not allowed on board.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What payment methods are accepted?” tab_id=”1683437807199-2203b0f6-0cc8″ el_class=”dp-filter-ticket”][vc_column_text]We accept cash, Visa, Carte Bleue, Amex and American Express on board.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What if I miss the cruise?” tab_id=”1683439075805-0166bc8c-8899″ el_class=”dp-filter-ticket”][vc_column_text]We invite you to contact our customer service department, available all week between 10am and 7pm on 01 56 89 88 98.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long is a gift voucher valid for?” tab_id=”1683439078229-6abe57be-e77e” el_class=”dp-filter-ticket”][vc_column_text]Gift vouchers are valid for 6 months from the date of purchase, as stipulated in the confirmation e-mail.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What’s the difference between the Prestige Dinner Cruise and the Lovers’ Dinner Cruise?” tab_id=”1685097660909-86bd85da-b7a5″][vc_column_text]Unlike the Diner Croisi\u00e8re Prestige, the Diner Croisi\u00e8re en Amoureux guarantees a window seat in the panoramic VIP lounge, with direct access to the outdoor terrace. What’s more, the Lovers’ Dinner Cruise menu includes a glass of champagne for each guest as an aperitif, and a bottle of wine or champagne for two to share during the meal.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is it possible to privatize a boat or a lounge on the boat?” tab_id=”1683439083212-e46014e1-9df8″][vc_column_text]Eiffel Croisi\u00e8res offers several privatization packages. We invite you to contact our customer service department, available all week between 10am and 7pm on 01 56 89 88 98, to answer your questions.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What does Eiffel Croisi\u00e8res have to offer for the holidays?” tab_id=”1683439075012-f2aed42e-00ef”][vc_column_text]Eiffel Croisi\u00e8res organizes Special Cruises for Valentine’s Day, Bastille’s Day, Christmas Eve and New Year’s Eve. You can find out more about our offers in the “Our cruises” section. Alternatively, we invite you to contact our customer service department, available all week between 10am and 7pm on 01 56 89 88 98, to answer your query.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What’s the difference between Eiffel Croisi\u00e8res and other restaurant boat companies?” tab_id=”1683439074345-677a6f23-db36″][vc_column_text]Eiffel Croisi\u00e8res offers panoramic boats on a human scale, respecting your privacy and offering exceptional views of the Seine and its monuments. The outdoor terraces overlooking Paris are ideal for enjoying the open-air cruise and taking photographs.<\/p>\n

When it comes to gastronomy, the Eiffel Croisi\u00e8res Chef concocts seasonal menus using fresh, artisanal products that respect short supply chains and sustainable development.<\/p>\n

Last but not least, Eiffel Croisi\u00e8res offers you two exceptional embarkation points, at the foot of the Alexandre III Bridge for the Bistronomic Cruise, and facing the Eiffel Tower for the Prestige Cruise.
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